Last night at ASTD (American Society for Training and Development)Jon Morse with the Center for Success, presented a great session on Trust in organizations. He used 3 books as the basis of the session and the melding made sense: “5 Dysfunctions of a Team,” “the Speed of Trust” and “Emotional Intelligence.”
This was a great session for me, since I am in the middle of re-developing my workshop on Trust Based Teams.
I loved the comparison! Think about it. The 5 dysfunctions of a team are:
- Absence of Trust (foundational)
- Fear of Conflict
- Lack of Commitment
- Avoidance of Accountability
- Inattention to Results
In “the Speed of Trust,” Covey states that there are 13 behaviors that people must demonstrate to build trust:
- Talk Straight
- Demonstrate Respect
- Create Transparency
- Right Wrongs
- Show Loyalty
- Deliver Results
- Get Better
- Confront Reality
- Clarify Expectations
- Practice Accountability
- Listen First
- Keep Commitments
- Extend Trust
| 5 Dysfunctions of a team | 13 Behaviors |
| Absence of Trust | Extend TrustKeep Commitments
Listen First
|
| Fear of Conflict | Talk StraightConfront Reality
Right Wrongs |
| Lack of Commitment | Demonstrate RespectGet Better
Show Loyalty
|
| Avoidance of Accountability | Create TransparencyClarify Expectations
Practice Accountability
|
| Inattention to Results | Deliver Results |
What this said to me was that core issues around trust create team dysfunctions. If we work on creating behaviors that improve trust, we begin to eliminate team dysfunctions.
How do you see the correlation?
