So you send out an employee satisfaction survey.
Results come back that your workforce needs training in specific areas.
You send everyone through training in those areas.
Next year you complete a training needs assessment.
Results are compiled that your workforce needs training the same areas that you trained last year.
Frustration ensues.
Maybe the problem is not training, but rather in more foundational issues.
Is there a structure in place that requires the skills or concepts being trained to actually be implemented and used regularly in the organization?
When people do not see the results of training, they often think more training is the answer.
Why do they keep asking for training? Possibly it is the lack of a structure that insists on incorporating the training into daily process.
© Linda M. Farley www.LMFarley.com LMF@onr.com
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