Training for People Development

Sales Power

You are always selling.  Learn the techniques for power selling which will put you on the road to success.  In this course you will learn to build a relationship with the customer which creates repeat business, understand the components of a sales contact and how to use each, establish a positive relationship with the customer, uncover essential facts about customer needs, present the correct product(s) to meet customer needs, anticipate and address future needs, overcome objections, close the sale, create a follow-up system for future sales.  Course length: 8 hours  Number of participants:  10 – 15

Telephone Power

The first impression is a lasting one.  How is your telephone communication?  In this course you will learn to demonstrate effective use of volume, pace, pronunciation and inflection, demonstrate basic telephone etiquette, effectively deal with irate customers be able to leave clear and effective messages.  Course length:  8 hours  Number of participants:  10 – 15

Customer Service Power

Learn to put customers first with this dynamic customer service course.  Learn to create customer satisfaction, handle difficult customers, keep control of the conversation and create positive outcomes.   Course length: 8 – 16  hours  Number of participants:  10 – 15

Assertiveness Skills

Learn to apply assertiveness through communication, negotiation, and reflective listening.  Develop win/win behavior that will benefit you and others.  In this course you will learn how to develop and apply assertiveness skills which will help you achieve your goals.  Course length:  4-6 hours  Number of participants:  10 – 15

Time Management

Do you know how to plan effectively, prioritize, delegate and organize?  Do you use downtime efficiently ?  Do your activities support your life and work goals?  In this course you will  learn skills so that you can say “yes” to each of these questions.  Course length:  4 – 8 hours  Number of participants:  10 – 15

Professionalism in the Workplace

What is the appropriate attire for business?  How can I dress “business casual” and remain professional?  How can I project a professional image through my communication and behavior?  Answer these questions and more by attending this essential course for the individual who wants to move ahead.  Course length:  6-8 hours  Number of participants:  10 – 15

Stress Management

Learn to relax, cool down and accomplish more.  In this course you will identify your areas of stress, develop a personal stress management plan and learn de-stressing exercises that you can use at home or work.  Course length:  6 hours  Number of participants:  10-20

Motivation

Before you can motivate others, you must be motivated yourself.  Learn to identify de-motivators and design a plan to stay motivated.  Develop solutions to problems that de-motivate and deal with conflict in a positive manner.  Improve interpersonal communications and create motivational plans for your team.  Course length:  6 hours  Number of participants:  10-20

Job Search Workshop

Designed for those just entering the job market, this course covers: skill identification, matching skills to jobs and potential employers, locating available positions, completing the job application, compiling a resume and interviewing skills.  Course length: 4 hours  Number of participants:  10 – 15

Marketing U

This one hour keynote/workshop is designed to assist participants in marketing themselves in one of three venues:  within a corporation for a more desirable position, to another company for a new opportunity or to a variety of customers in their own business.  The session will discuss goals, networking, communication and more.